I purchased a house on May 20th 2009 from a seller who paid for a 13 month "Gold" warranty program from this company. It was a seller's and buyer's coverage, and the seller signed the contract on Feb 13th 2009. After closing, on one hot day when I had my painter working, I found out that the air conditioning system was not working. Called this company who brags about 24/7 service, was kept on hold for 25 minutes, and then agent Bruce at extension 724 says they cannot set up a claim since the air conditioning system was not... read full review »