TXU Insanity: Definition of INSANITY is doing the same thing over and over, but expecting a different outcome. Read on for my personal insanity: Promised a SimpleRate 24 plan at a good price per kWh back in March 2008 and offered a $75 coupon incentive. So, I switched to TXU from my previous provider. Service finally started 10 weeks later and it was a much higher rate. Called several times in July 2008 to correct, but no one could find a record of the recorded call I made with the sales representative. All they would do is offer me their... read full review »