There is a lady at the customer service counter that always gives me a hard time, as I would often catch her conducting return fraud, when returning an item she would return the item under the sales price indirectly ripping me the customer off. Today she got her revenge. I typically take advantage of a "loan a tool" program at this store due to its advantages, you pay for a tool and you get your refund for the tool once you take the tool back. Well I did three rentals over the duration of the last few months and apparently... read full review »