Copy of our complaint on BBB for our 30yr fixed mortgage refinance. This company does not live up to their BBB rating: Complaint Description - Posted 6/30/2009 2:23:16 PM 5/7/09 Mortgage rate locked at 4.75% without point or escrow for $410k. 5/8/09 Lender waived $695 processing fee to match another broker's offer. 5/13/09 3rd party appraisal promised to call 5/14/09 Direct Mortgage (3rd party handles the appraisal due to new federal government procedure according to lender) repeatedly charging customer's credit card and... read full review »