I purchased an XBOX 360 from them around the beginning of May 2009. The item was defective so I returned it for an exchange. The replacement sent was also defective. After paying to send back 2 busted XBOX's I decided to request a refund. I sent back the broken XBOX and it was confirmed delivered by USPS. The merchant has ignored dozens of emails and phone calls sent requesting an update on my refund status. Now they have my money and the XBOX. I am out nearly $190!!! read full review »