After I place a FREE trial order, tried to contact the company to change my order from 2 units to 1. They said they had no record of my order. I did not receive the Confirmation Email promised. As others have experienced, I spent a lot of time with their Online Chat -- went through every issue in excruciating detail. Then I had to be transferred to a "higher level of support" to go through everything again. The customer service experience was so painful and long that I decided to just cancel the entire order, realizing that I... read full review »