We received the worst service from HP. We purchased a laptop in fall of 2006 with the extended warranty. We do not travel with the Pavilion very often and it usually stays on a tabletop. Last week, I closed the computer for travel and heard a crack. The left hinge was broken. After further research, I found that HP offered an extended service for the left hinge on the Pavilions until May 31, 2009. Unfortunately, we don't travel with ours like most and the hinge gave out later than May 31. We contacted HP and spoke to great service... read full review »