I described a peoblem with my Dell computer. It would not eject a game disk. I was told I needed a new DVD-CD Driver. I asked if it is easy to install. I was told not to worry, that a Dell technician would take me through the installation step by step via the phone or computer. Not one word about this help costing over $100. I was led to believe that by purchasing this from Dell, that they would give me help in installing it as part of the purchase price. Don't they have an obligation to mention that there is such a substantial cost for... read full review »