I also have had problems with Shop Flip Flops, i ordered a pair of swarovski flop flops back in AUG 08, there were the wrong size and Alan from shop flip flops agreed to exchange them. He gave me an address in Texas to send them to and i never recived the new pair, nor did i receive a refund. Its not 9 months later and i'm still sending e-mails to Kent trying to organize a refund and i'm getting nowhere! Terrible customer service!!! I have now given them over $100 and have nothing to show for it! The flip flops were for my wedding... read full review »