The recently published horror story [www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html] about the food and entertainment system on Virgin Atlantic is not the only example of the airline's dismal customer service. Here is my horror story: I recently purchased upper class tickets on VA for my sister and her husband, round trip from London to Los Angeles. I used American Express points, which were properly transferred by me to VA. I paid $1, 300 in addition, for taxes and fees. We... read full review »