To Whom It Might Concern: On 6/28 I booked a round trip flight from Sao Paulo, Brazil (GRU) to New York (JFK) for both my parents. Immediately after providing my financial information I received an email confirming the transaction. My parents arrived at the airport only to find out there was no reservation and the confirmation code provided was not valid. The tumult generated was great. My father is a Parkinsonian patient, 78 years old, and my mother is 69 years old. This stress represents a hazard to their health as they were... read full review »