Ordered two Caillou videos on June 14, 2009, which was debited (paid for) via my paypal. Today, July 20, 2009. there was a $19.95 debit from HMSmovies866-566-843 FL. When I called to complain I spoke to Marco, which this call went no where, thus requesting to speak to management, was told the female manager's name is Rein (?) was unavailable. After adamantly demanding a refund I was told it would take 30-60 days to receive refund. I wanted to know why it would take so long, which Marco could not explain. I also told Marco I required an... read full review »