Ii March-09, the company I work for, at my request, purchased a generic toner cartridge for a brand new HP laser printer to have available after the starter cartridge was used-up. I placed the new cartridge in service in July-09, and after about 2 weeks, the cartridge started malfunctioning; the drum became coated with toner and pages printed black over most of the page. I wrote 2 emails requesting return either for credit or refund; no response (even though site says they respond in several hours). Finally I called. The person... read full review »