i just love bank's customer services. first you wait for half an hour untill the girl finishes her private conversation on her cell and then u get this bitchy person to help you whos acting like its not her job. all i needed was some good explanation and this senior customer service representative was so rude. very impatient with me eventhough we spoke the same language. as i was asking her more questions she would get more and more frustrated with me and raising her voice. so who ever goes to that avenue U branch...good luck with this russian girl. i suggest u talk to the manager. read full review »