I've been a paying customer of Webroot's Antispyware for many years. It was recently extended into a full Antivirus with antispyware. I've always been happy with the product and moderately happy with support. However, the level of technical support has now sunk to drastically low levels. After they added a new online backup function to the software, I decided to try it, but execution failed with an obscure error message. I opened a support request but it was immediately and aut0matically closed and I received an automated e-mail... read full review »