My name is Mary Hamilton and i am writing in with a complaint that I have with your collection department. On 7-23-09 I called in to make a payment arrangement, first I spoke with Jenny who got very loud and unprofessional and asked questions that I thought were very inappropriate and when I brought it to her attention she put me on hold for some time and finally when someone else came to the phone I was treated with the same tactlessness as the first agent, and when I asked her name she said Terry would you like me to spell it for you... read full review »