Shame on me for not checking on this site first. I sent for my son's birth certificate for passport reasons and also paid for "expedited services". I also got the e-mail saying all was confirmed, etc...this was June 16th...still nothing from them. Thanks to all for the phone #'s...the one I got (1-866-203-2777) got NO connection, just a tone and then a disconnect. I finally got an e-mail through, but don't remember how and now really don't expect any response. I'll NEVER recommend them and would just like to get my kid's certificate in time to get the passport. read full review »