I don't even know where to begin...I bought a couch and love seat set from Value City (Michigan) in OCTOBER 2008!!! It is now July 24, 2009!!! When I first called about a claim (brand new couch), they called a tech from over 100 miles away to come into my home and clean my sofa. The stain did not come out of coarse. All he did was spray some cleaning liquid on the cushions and steam cleaned them. I called to note that the stain was not gone and they (SS) said the tech has to be notified and come out again. THAT NEVER HAPPENED! First of... read full review »