You never yell at the customer. I don't care how bad you're PMSing...it's just a big no no especially if you're in the service industry like these guys. Here's my email I sent to the regional manager: Hi Regional Manager, I was told that you are the regional manager over the Salt Lake City downtown American Laser location, managed by Inexperienced Manager. I'd like to inform you of an incident which should be followed by employee correction action. There was some miscommunication... read full review »