I had a ticket from St. Louis to Seattle (with connecting in Milwaukee) AirTran Airways Flight 515 on July 25 2009, with flight insurance purchased. On my way to the airport there was an accident on the highway, so I was stuck for 3 hrs...missing my flight. I got to the Airport, and the AirTrans customer service reps took over 1hour and a half TRYING to figure out how to put a customer on standby for another flight...when they couldn't figure out how to, they FINALLY called a supervisor who told me I couldn't be put on standby... read full review »