I ordered a high quality Shaw carpet. Though it was in stock, I elected to wait over a week for installation, so I could be guaranteed a morning installation. The day before installation, I called to confirm and was told they would call me the next morning but would not guarantee a time. I asked to speak with a customer service supervisor, and was connected to a person named Shirelle, who turned out not to be a supervisor. I asked the name of the owner of the company, and the head of customer relations, and she refused to tell me. (" We... read full review »