Having a maintence agreement, I feel that I should have good service but I do not. I call the repair department to set an appoint because my windo unit had some ice. Being that I have high bloodpressure and my little boy have life threating asthma I needed service that same day. And I was given and told that the technican was coming to see the unit on Friday July 24, 2009 between 8am and 5pm. That was fine, but then I was told that some one have to be there at home because the technician was going to call with the time of arrival, and we were... read full review »