I recently had a Sony television break down and because the company I bought it from, Tweeter, is no longer in business, my warranty was unfortunately being held by The Warranty Group. Overall, a horrible customer service experience. Whether it was answering the phone or making any sort of decision, it took forever. As the holder of the warranty, they never failed to let me know they were in charge. When I was unhappy with the replacement TV set I was being offered since it was cost prohibitive to repair my original TV, I was basically told... read full review »