In Oct.2008, my husband and I called ATT to switch our phone to just basic service with maintanance and DSL Lite. We made payment arrangements. We found out that ATT left unlimited long distance on our phone, *69, answering service, and all the other bells and whistles. We called back..still in Oct 2008 no less than 10 times..STILL THE MATTER WAS NOT RESOLVED. We called in Nov.2008 at least 10 times..again in Dec.2008..Jan.2009..Feb.2009..Mar.2009..Apr.2009..May 2009..June 2009, and also in Feb.2009 we started sending letters to the FCC... read full review »