Why won't you ackowledge the return of faulty merchandize, and refund the cost.The product was marked down as clearance after I informed you of the Incere punches that would not punch. I had order three and each had the same problem, after my intial contact you told me not to open the other 2 how could I know they were faulty were you going to put them back in inventory? It took so long to for you to respond you said it was past the 30 day return policy.I told you I would accept a replacement if you would open the packages to make sure... read full review »