I ordered two free phones on my add on lines for upgrading on my Verizon plan. When I received the bill it was charging me 99.99 a month for both phones when they should have only been charging 9.99 per phone. They claimed that I agreed to it when I absolutely did not. They claimed the phones were not free on add on lines when in fact their ad said they were. It took three weeks to get the phone. I was on hold on Customer Service for 3 hours and never did get through. Their online help gets me to somewhere in India where the people are unable... read full review »