When my original DirectV cable box began to malfunction and couldn't be fixed, I called customer service and asked for a replacement. they sent one promptly but failed to warn me that this would obligate me to accept five additional years of service from them despite the fact that it was only a replacement for an existing DEFECTIVE box. I am now fighting to get them to rescind a $260 early termination fee that they slapped on my account when we needed to terminate service due to a relocation of our residence. read full review »