I ordered a pair of special gloves, size XL, thinking they would fit. After I received them I found they were not the right size, too small. They did not offer any larger size. I contacted the company by email as instructed for a refund, but they would not accept returns unless the product was damaged. I paid $35.00 (24.95 for the gloves) including shipping on a credit card. The order number is 33236 Heated Gloves Warm Hands with Replacement 10 hour Hand & Glove Warmers. I received the gloves, but not the set of warmers like the order... read full review »