A copy of the email I sent to HP: have been a long time user of your products (3 laptops, at least and 8 printers or so...). You can check my home phone number and see the variety of products that I have owned (561-582-2718). What a stark turn your company has taken in the past two years. As a consumer, I felt compelled to write this email from my 18 month old Macbook. I spent two hours the other day attempting to attain some level of service for a problem with an HP Laptop (DV9700/CN7CPRB201) which refuses to charge when plugged... read full review »