Same thing happened to me, but fortunately I paid with Paypal so getting my money back was easy. They NEVER sent me one item of communication until the "note from merchant" on the Paypal email notifying me I got my money back. They said: " We had a problem with our order processing and sincerely apologize for the inconvenience. If you would like to replace your order and get a 20% discount, please use this link: http://www.TheChiaSeed.com/discount-chia-seeds-20". read full review »