I ordered the neckline slimmer at the beginning of May and have never received it - every once in while a charge will come up on my credit card of $37.95 (as a pending charge) - I have no idea what that means, since the product is $19.95 and S&H is $7.95 = $27.90??? but then the pending charge always drops off. I have never been able to reach customer service (800-573-7583) they just leave me on hold forever. It is very frustrating to see their commercials on tv constantly, knowing other people must be getting caught up in this me... read full review »