This was, by far, the worst customer service experience I have ever had. I placed an order through Amazon on 12/15/08 for a gift (with expedited shipping, 2-6 days), which was processed through Caiman. On 12/18/08, I get an email that the package was shipped, but no tracking number is provided (Amazon always provides a tracking number, and most of its other merchants do too). Of course, as of 1/6/09 the package, which was a gift, still hasn't arrived. Like most others on here, all I got was canned responses to my inquiries to... read full review »