Two Years ago my son took a trip to Europe - Air Alitalia lost his luggage - it wasn't returned until a month after he returned. There is NO telephone number for Customer Service. Everything is by fax and mail. Not even Email. I have yet to speak to a person. We have filed a claim because much of his spending money was used on essentials and clothes. After providing all the requested receipts, photos, documents, etc. They just stopped answering our mail. No final response on the claim was ever received. This is has been going on for two... read full review »