I specifically told Cox that I was doing the SELF INSTALL of wireless internet. The guy came out and brought all the stuff, and worked on wires, etc., and plugged a few things in. I got a bill saying that he did the "installation" (by plugging the boxes into the wall!). UNAUTHORIZED INSTALLATION. this would be like if a doctor did an unauthorized procedure, and then charged for it. COX CUSTOMER SERVICE AND EMAIL DOES NOT HELP. read full review »