Sears and their company have gone way down as of late. Their customer service sucks, everything is automated, and the people have IQ's the size of a pigeons brain. We asked the sales representative regarding drain hose since or condo unit in Boston is slightly different. Delivery time: 1ST DELIVERY: Guys came in 3.5 hrs late from the delivery time. some of the most incompetent guys, one guy cuts himself and starts bleeding all over. My hardwood floor is scratched and there is still blood on the back of the washer and dryer that... read full review »