This is how the story goes...I contacted these people regarding a cellphone that has ceased to function properly. I no longer had any displays on the screen and couldn't access telephone numbers, voice-mail, the whole nine yards. They agreed to supply me with a refurbished phone and I reluctantly agreed to that solution. When the phone arrived, it was a real piece of crap with only half of the qualities of the original one. as I unpacked the "new" phone, I noticed that there was no SIM card included so I took the back off of the... read full review »