Like others complaining about Chase Visa, I too pay my balance regularly. I use the card for everyday expenses to take advantage of the perks. Nonetheless, my wife and I spend modestly. However, over the past year we have found how inept and incompetent their customer service, if you want to call it that, is. I needed assistance with an overcharge dispute of over $1500. I contacted Chase immediately in November 2007 and was advised to dispute the charges and was sent the proper paperwork. Four months later I contacted them to check on any... read full review »