Over last 10 years Bank went from the best to absolutely the worst! Letters gets unanswered, personnel doesn't know simple common procedures - example - I sent a letter asking to close my Roth IRA CD and cut a roll-over check payable to Scottrade - my new IRA holder. I have done similar roll-overs many times and procedure always was the same for the closing and opening the accounts and name on the check. In DFCU they even had no Customer Service - Sales was handling Bank patrons. They ignored my first request (didn't want to give me... read full review »