On 8/11/09 at 7:54pm I called customer service to inform them that I would be paying my mortgage late, and could it be noted in my record that I notified someone. I spoke with Lisa. I explained to Lisa that I knew that I had till the 16th to pay my mortgage, she sarcastically corrected me that my mortgage was due on the first, and that the 16th was a grace period. I said I understand and went on to explain to her that I have been with their company for a very long time, and the 12 years of paying for my mortgage I was never late. I went on to... read full review »