After having a 3 series BMW for 8 years, which I purchased brand new from BMW of Nashville in 2001, I can tell you that this is the worst service around. Maybe, just maybe if you get an extended warranty when you buy the car there you will be ok, but even then I've read many complaints on that especially if you get a pre-owned car. For 8 years of service, not once did I get a loaner car, which is supposed to be part of the deal, and instead of being treated well, I was treated like a second class citizen. If you are not under warranty... read full review »