We purchased a Straight Talk phone from Wal-mart for our teenage son. The packaging leads you to believe that you get a free phone card with your purchase & when you realize that you DO NOT & contact their Customer Service dept., NOONE speaks English. The reps are like Robots & no matter what question you ask, the rep gives you the same freakin' answer. We called SEVERAL times over SEVERAL days before finally deciding to return the phone. Straight Talk SUCKS!!! read full review »