This is the e-mail I sent to airline: My name is Karla Realpe and I am e-mailing you in big dissapointment after many issues I have experienced with your "airline". It is true that your prices are a little less than other airlines BUT I have found that the headache is not at all worth it, and at the end it costs same or more than other Airlines. Last year flying to Costa Rica, I tried to pre-check my bags online and the service online was "down", so I printed a page as proof that I could not do it so I could get the same rate... read full review »