On 7/20 I placed an online upgrade order for a phone on my account. My friend uses the line & his phone has been malfunctioning for some time. We finally had the money for the upgrade. I requested it be shipped to his apt to save myself a trip. I checked the address several times. Received confirmation email immediately following placement of order. On 7/21, phone shipped via UPS. Received an email stating phone had shipped, with 2-day shipping. Notified my friend it would be arriving, money was deducted from my account, and I... read full review »