I recently purchased an upgrade through alltel after being with the company for two years. After recieving the phone, and spending about three hours on the phone with customer service trying to activate it, I was informed that the phone was defective and I would have to return it. When I was transfered to someone to help me with returning and getting a replacement for the defective phone the representative told me that even though I was just getting a replacement, (of the same exact phone I was returning), and I had already been charged for... read full review »