I bought the refrigerator brand new. It looks nice but it doesn't cool. The refrigerator temp doesn't get lower than 40 degrees and the freezer stays around 68!. Called Samsung on 8/16/2009, 24 hrs. after I plugged the unit in for the first time. They created a ticket but now they are dragging their feet in "finding" a service center. As of now I can only recommend to stay away from this Samsung refrigerators. I read several other post claiming a DOA unit but I hoped it wouldn't happen to me. Spare... read full review »