You must sign a contract which states that you cannot get a refund for any reason, if you are within 2 wks of the sleep over date. they took my credit card number and used it without authorization and will not refund me the amount. Their contract is self-serving. No negotiating and the customer is always wrong, PERIOD. They care about getting your money, not providing a good service. I will never use them, again and hope to spread the word. read full review »