When my heater broker on Dec. 3, Alliance had me contact L&S A/C and Heating from Henderson. This company took 7 trips and 34 days to repair the heater. This was in the month of December. Only after I contacted my own contractor who recommended a new heater unit did they take any action to help solve my problem. I was on the phone waiting for hours trying to get help. The contract says Alliance will repair or replace broken applicances. It was my mistake to assume that it would be in a timely manner. Surely, the service should be completed... read full review »