Called out to check oven in rental flat. Engineer arrived 1 hour earlier than time slot with tenant in shower. Within 30 sec the engineer found timer swith was in the wrong place and flicked it onto manual which started the oven. Full charges of diagnostic £35+vat and labour 18+vat. Called office to complain of labour fee but would not discuss or budge. Obviously not interested in long term customers. I know who not to use again. read full review »