We recently purchased a Dell Mini 9 Laptop. We received in an appropriate amount of time. Within four days the system crashed, and we had not even loaded any new programs, just general use. We soon found out that Dell provides very poor customer service. First, I asked numerous times to return it for a new one (we only had it four days!) to no avail. Technical support proceeded to have me stay on the phone for 2 hours problem solving. When it was not successful, they asked me to run a program clean-up (apologize for my lack of technical... read full review »