took me 50 minutes, 6 people to talk and be transferred to, just to discontinue my direct tv. To make it worse, 2 persons I talked to insisted my contract is not yet done because of a replacement receiver done( due to malfunction), and this extended my contract. What??? its a malfunctioning receiver!! and i even have equipment protection/insurance!! After almost an hour of explaining the same situation to 6 different people, i was able to cancel my DTV, and without early cancellation fee (at least, that's what the last person said... I guess we'll find out on the final statement). read full review »